Terms of Service
Last updated: 9/26/2026
1. Acceptance of Terms
Welcome to Sidra Innovation for IT LLC, operating as SidraTech. By accessing or using our website and services, you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, please do not use our website or services. We reserve the right to modify these Terms at any time, and your continued use of our services constitutes acceptance of any changes.
2. Description of Services
Sidra Innovation for IT LLC (SidraTech) provides Microsoft technology consulting and implementation services, including but not limited to Dynamics 365, Power Platform, Azure Cloud, AI & Automation solutions, and related professional services. We act as a Microsoft Solutions Partner, delivering enterprise solutions across the MENA region.
3. Use of Website
Permitted Use
You may use our website for lawful purposes only and in accordance with these Terms. You agree not to use our website:
- In any way that violates any applicable law or regulation
- To transmit any harmful code, viruses, or malicious software
- To engage in unauthorized access or interference with our systems
- To impersonate any person or entity
- To collect or harvest information about other users
- For any commercial purposes without our express written consent
Account Security
If you create an account with us, you are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You must notify us immediately of any unauthorized use of your account.
4. Professional Services
Engagement Terms
Professional services engagements are governed by separate written agreements. These Terms of Service apply to our website and general business relationship, while specific project terms will be detailed in statements of work, master service agreements, or other contractual documents.
Microsoft Licensing
When we provide Microsoft solutions, you may need to obtain appropriate Microsoft licenses. We can assist with licensing guidance, but you are responsible for maintaining proper licensing compliance. SidraTech is not responsible for your Microsoft license compliance.
Service Level Commitments
Service level agreements, support commitments, and response times will be specified in individual service agreements. These Terms do not create any implied service level commitments.
5. Intellectual Property Rights
Our Content
All content on our website, including text, graphics, logos, images, software, and documentation, is the property of SidraTech or our licensors and is protected by copyright, trademark, and other intellectual property laws. You may not reproduce, distribute, modify, or create derivative works without our express written permission.
Client Materials
You retain all rights to materials, data, and information you provide to us. By providing such materials, you grant us a license to use them solely for the purpose of delivering our services to you.
Deliverables
Ownership of project deliverables will be specified in individual service agreements. Generally, upon full payment, you receive rights to use custom deliverables, while we retain rights to underlying methodologies, tools, and reusable components.
6. Confidentiality
We respect the confidentiality of information shared with us. Detailed confidentiality obligations are typically outlined in separate non-disclosure agreements or service contracts. We will protect your confidential information using reasonable security measures and will not disclose it to third parties except as necessary to provide our services or as required by law.
7. Disclaimers and Limitations of Liability
Website "As Is"
Our website and informational content are provided "as is" without warranties of any kind, either express or implied. We do not warrant that our website will be uninterrupted, error-free, or secure.
Professional Advice
Information on our website is for general informational purposes only and should not be relied upon as professional advice for your specific situation. Formal recommendations will be provided through our professional services engagements.
Limitation of Liability
To the maximum extent permitted by law, SidraTech shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or relating to your use of our website or services. Specific liability limitations for professional services will be detailed in service agreements.
8. Indemnification
You agree to indemnify, defend, and hold harmless Sidra Innovation for IT LLC (SidraTech) and its officers, directors, employees, and agents from any claims, liabilities, damages, losses, and expenses arising out of your use of our website, violation of these Terms, or infringement of any third-party rights.
9. Third-Party Links and Services
Our website may contain links to third-party websites and services, including Microsoft's platforms. We are not responsible for the content, privacy policies, or practices of third-party websites. Your use of third-party services is at your own risk.
10. Termination
We reserve the right to suspend or terminate your access to our website at any time, without notice, for conduct that we believe violates these Terms or is harmful to other users, us, or third parties, or for any other reason in our sole discretion.
11. Governing Law and Dispute Resolution
These Terms shall be governed by and construed in accordance with the laws of Jordan, without regard to its conflict of law provisions. Any disputes arising out of or relating to these Terms or our services shall be resolved through good faith negotiations. If negotiations fail, disputes shall be subject to the exclusive jurisdiction of the courts of Jordan.
12. General Provisions
Entire Agreement: These Terms, together with our Privacy Policy and any service-specific agreements, constitute the entire agreement between you and SidraTech.
Severability: If any provision of these Terms is found to be unenforceable, the remaining provisions will continue in full force and effect.
Waiver: Our failure to enforce any right or provision of these Terms will not be considered a waiver of those rights.
Assignment: You may not assign or transfer these Terms without our prior written consent. We may assign our rights and obligations without restriction.
13. Contact Information
If you have any questions about these Terms of Service, please contact us:
Company: Sidra Innovation for IT LLC (SidraTech)
Email: info@sidra-tech.com
Phone: +962 79 518 6806
Address: Amman, Jordan